User adoption is of pivotal importance when implementing new technologies within your business. For instance, if you are integrating NetSuite within your business, you must take the effort to maximize user-adoption. This particular software platform has with time gained increased usage among companies. However, most business owners tend to have a hard time adopting it into business processes.
So, what are the challenges that are usually faced by business owners while adopting NetSuite within their business. Here is a quick look:
Training Time – Like most business software, this one too takes good amount of time to train new users. What is also a concern is that even after training employees tend to commit errors or make mistakes when handling key tasks. The users often seem confused and frustrated and always tends to seek assistance from the IT helpdesk; this further leads to a crux between actually being productive and just performing the assigned task.
Employee Resistance – This is another challenge that is often faced by business owners looking forward to integrating the adoption of a new business software in their organization. Apart from the challenge of training the employees, employee resistance is a big thing that needs to be dealt with. Employees usually seem to be inhibited initially about using a particular software. This is why companies fail to get maximum benefit through the adoption.
What needs to be kept in mind is that if there are challenges, there are also solutions pertaining to the same. Overcoming challenges like employee resistance an ensuring rapid on boarding thereby, guaranteeing effective and long-term use of the software is possible. In fact, it is quite an attainable business goal that can be easily achieved. All you need to do is develop an effective strategy and also devise a plan for carrying out a range of clear and doable actions. Lastly, what also needs to be remembered is that it does not cost you a fortune to increase user-adoption.
So, how do you achieve complete user-adoption and successful integration with NetSuite. Here is a list of some key tips that you need to follow to make the most of NetSuite user-adoption.
Take your Steps Carefully – Begin with One at a Time
Change in workplace or work approach is never taken lightly. In fact, integrating a change within business approach often gets overwhelming. The primary reason that can be attributed to this is that employees usually tend to turn restrictive towards the change. Whether, its a veteran employee who need to undergo training for NetSuite to adopt to a department- wide migration from the existing platform or a new employee needs to adopt to the platform, the inhibition seems common. Therefore, it is recommended that you take up introducing NetSuite to your business approach in stages.
While the software can help you handle both front office and back office needs, The first thing that you should do to ensure a successful integration is actualize the changes in the back office. This one offers you the opportunity to explore the business progressions in the initial stages going beyond the any sort of customer confronting data. Once this is done, you can consider rolling out front office changes that involves realizing your request administration, which also involves client access on the web, client records, and site needs Making a switch to NetSuite at one go might sound easy and simple, but not all seems to be an easy sail. Therefore, every effort you take should be planned well and approach slowly and steadily.
Ensure Turning your Employees to Advocate of NetSuite
This is all about implementing the change in your employees one by one by helping them overcome the initial inhibition to adopt to the change. The most significant element here is to opt for a regular and open communication between the team managers and employees. Usually, inhibition to adopt to any sort of change only happens when the employees don’t seem to have enough facts. This is why communication holds the key. Make your employees comfortable; make them believe that you appreciate their feedback through each step.
However, there always will be some kind of employees who are likely to adopt to the new change that is coming to your business approach. To make the most of it, you should ensure leveraging them strategically. While implementing NetSuite, you should keep in mind to keep a track of your key users and allow them the opportunity to test the platform initially. To begin with, you can focus on teaching them the feature and capacities of the software. However, I is also imperative for you to ensure that they stays on your side as you roll out the system. An absence of recognizing NetSuite and a solution that does not help will eventually hamper the achievement of the use. The key lies in observing and analyzing the new users to the platform and opening them to NetSuite is sure to bring upon happy and desirable results. You might also require a adopt a simple approach on why there should be the need to adopt to the new software.
Make the Business Goal Easily Understandable – Define the Objectives Well
What was the first quality of NetSuite that you made you choose the software over others? Taking a look beyond the execution will help you to focus more on the principle needs as an organization and on the key business processes. NetSuite could be crafted or designed in several approaches to strengthen your business objectives. However, if in any case, you don’t tend to be sure about the business objectives before you begin then you might just end up following a movable target. The catch lies in setting strategic goals prior to implementing NetSuite in your business approach.
Focus on Delivering Impactful and Easy-to-Absorb Training
This is another great way of overcoming the resistance to change among employees. Delivering quality training can wonderfully make up for the initial resistance or lack of enthusiasm. To ensure making most of the software, you should focus on giving essential knowledge to your users so that they can operate the software with improved confidence. After all, you cannot deny the fact that significant knowledge about the same wonderfully increases confidence, which further helps getting rid of user resistance. To begin with, you should focus on training your employees on the key/principle processes that your users will be performing in NetSuite. Train them on understanding the functionality of the software and where they can have an access to the dashboard or find key function.
To ensure that this is bets accomplished, you should give the process of learning a twist. The old-school concept of learning will no longer help you achieve what you want with respect to training the users on NetSuite adoption. Learning is no longer viewed as an one-time event, which the employees have to follow to go on with their everyday duties. The old school of learning is considered an ineffective and lengthy approach, which hardly helps the user to keep the learning in mind. The solution to such ineffective approach of learning rests with adopting a new approach of ‘learn on the go’, which wonderfully helps improving the company results. This would ensure that employees get an access to everything while utilizing the software.
Explain the Beneficial Aspects of both NetSuite to the Team and Company
This is where the importance of communication comes again into play. Explaining the benefits that the new platform can bring upon for both the users and employees is significant. The reason is simple, this helps the employees understand as to how the change can significantly contribute to user buy-in. Offering benefits ad incentives to users based on rapid adoption to the software and proper usage of the same holds the key here. Make your employees understand why NetSuite is better than other platforms in the industry and how it make the job more efficient and comfortable. Additionally, you should also train your users on how to use the same.
Make Sure that Rapid Training is Imparted and Appropriate Usage in the Long-Term is Guaranteed
Successful NetSuite adoption is entirely based on training. Once the initial phases of training is over, businesses should focus on adopting continued process support. The idea is to benefit the employees through rapid and onscreen access to data and information every time it is required to benefit from the NetSuite advantages. Real time information that comes with each step at a time help the employees walk through the adopting process smoothly. Missing or forgetting information from previous training sessions do not tend to pose a problem. Repetition, relevance, specificity, and immediacy are the key aspects to better learning.
Bring Down the Dependency on Helpdesk Support
This is another aspect that you need to keep in mind while adopting NetSuite integration. What needs to be understood is that employees cannot turn to helpdesk support every time you tend to face a problem. The reason is simple, this cannot be an end-solution or effective approach to running processes in your company. A performance support software or application integrated with NetSuite will certainly help the users get an access to information in real-time thereby, facilitating better user-adoption.
Take the NetSuite Adoption to Business Approach as an Opportunity
With your business developing on all key aspects, NetSuite can adapt itself, giving a solution that helps you with the making of key decisions. Using the product to improve how your group delivers represents the end- beneficial aspect of the same. You should keep in mind that NetSuite is a magical want that you can pass over each issue to find best-of-kind solution.
To conclude, it can be said that every business wishes to roll out NetSuite in a smooth approach without any sort of burden or hassle. The adoption should indeed be characterized by qualities like high user-adoption, reduced resistance to change, rapid onboarding, and appropriate use of the platform once the training is completed. The eight key aspects discussed will certainly help the employees get accustomed to the software easily paving the road to better results in future.