AVT Launches KLOUT Adaptor for NetSuite
Klout Adaptor For NetSuite
KLOUT provides a score of your social influence.
The NetSuite KLOUT adaptor links the customer/contact twitter ID and KLOUT to evaluate the social influence of your customer. Business can then take criteria/ klout score into account when interacting with a customer.
Social media is getting more and more important for customer service and brand awareness. Understanding the social influence of your customer and providing him/her with good service can go a long way when building market and brand awareness for your business.
Once the twitter ID of a customer, contact, employee or a vendor is provided, the adaptor calculates the Klout score by conducting a real-time lookup with the Klout website.
In the snapshot below, the twitter ID is used for the lookup on a customer record.